주문, 배송 상태 추적, 교환 또는 반품 준비에 도움이 필요하신지 여부는 저희가 도와드리겠습니다.
도움이 필요하시면 sales@shinbrand.com 를 알려주시기 바랍니다
저희 온라인 스토어가 전 세계로 배송되기 때문에 1시간 이내에 응답을 받지 못하더라도 시간 차이로 인해 요청에 응답하는 데 시간이 다소 걸릴 수 있습니다.
도움이 필요하시면 sales@shinbrand.com 를 알려주시기 바랍니다
저희 온라인 스토어가 전 세계로 배송되기 때문에 1시간 이내에 응답을 받지 못하더라도 시간 차이로 인해 요청에 응답하는 데 시간이 다소 걸릴 수 있습니다.
주문, 배송 상태 추적, 교환 또는 반품 준비에 도움이 필요하신지 여부는 저희가 도와드리겠습니다.
도움이 필요하시면 sales@shinbrand.com 를 알려주시기 바랍니다
저희 온라인 스토어가 전 세계로 배송되기 때문에 1시간 이내에 응답을 받지 못하더라도 시간 차이로 인해 요청에 응답하는 데 시간이 다소 걸릴 수 있습니다.
도움이 필요하시면 sales@shinbrand.com 를 알려주시기 바랍니다
저희 온라인 스토어가 전 세계로 배송되기 때문에 1시간 이내에 응답을 받지 못하더라도 시간 차이로 인해 요청에 응답하는 데 시간이 다소 걸릴 수 있습니다.
PAYMENT
Our online store uses the Robokassa payment system. Visa and Mastercard cards are accepted for payment.
Robokassa is the largest Russian online payment system. A safe and convenient way to shop online. The internet payment service is carried out in accordance with the rules of the international payment systems Visa, Mastercard and the МИР payment system on the principles of confidentiality and security of payment, for which the most modern methods of verification, encryption and data transmission through closed communication channels are used. Bank card data is entered on the secure payment page of Robocassa LLC (ИНН 5047063929, ОГРН 1055009302215).
After placing an order on shinbrand.com, you will be directed to the Robokassa website. The amount of your purchase will be shown before you click "pay now". Once the transaction is completed, you will be returned to shinbrand.com. An electronic receipt confirming payment will be sent to the email address you specified when placing your order. We will send you a separate email with a tracking number to track the delivery status of your order.
On the Robokassa page, to enter bank card data, you will need to enter bank card data: card number, cardholder name, card expiration date, three-digit security code (cvv2 for visa, cvc2 for Mastercard, additional identification code for МИР). All necessary data is printed on the card itself. The three-digit security code is the three numbers found on the back of the card.
Next, you will be redirected to your bank’s page to enter the security code that will be sent to you via SMS. If you have not received the security code, you should contact the bank that issued your card.
Next, you will be redirected to your bank’s page to enter the security code that will be sent to you via SMS. If you have not received the security code, you should contact the bank that issued your card.
The personal information you provide (name, address, phone number, e-mail, bank card number) is confidential and not subject to disclosure. Your credit card information is transmitted only in encrypted form and is not stored on our Web server.
If the Robokassa payment system turns out to be inconvenient for you, please let us know your wishes by sending an email to sales@shinbrand.com and we will try to find a solution for you. If you would like to pay for your order using another method, please let us know by sending an email to sales@shinbrand.com indicating the payment option that would be convenient for you to pay for your order.
Our online store uses the Robokassa payment system. Visa and Mastercard cards are accepted for payment.
Robokassa is the largest Russian online payment system. A safe and convenient way to shop online. The internet payment service is carried out in accordance with the rules of the international payment systems Visa, Mastercard and the МИР payment system on the principles of confidentiality and security of payment, for which the most modern methods of verification, encryption and data transmission through closed communication channels are used. Bank card data is entered on the secure payment page of Robocassa LLC (ИНН 5047063929, ОГРН 1055009302215).
After placing an order on shinbrand.com, you will be directed to the Robokassa website. The amount of your purchase will be shown before you click "pay now". Once the transaction is completed, you will be returned to shinbrand.com. An electronic receipt confirming payment will be sent to the email address you specified when placing your order. We will send you a separate email with a tracking number to track the delivery status of your order.
On the Robokassa page, to enter bank card data, you will need to enter bank card data: card number, cardholder name, card expiration date, three-digit security code (cvv2 for visa, cvc2 for Mastercard, additional identification code for МИР). All necessary data is printed on the card itself. The three-digit security code is the three numbers found on the back of the card.
Next, you will be redirected to your bank’s page to enter the security code that will be sent to you via SMS. If you have not received the security code, you should contact the bank that issued your card.
Next, you will be redirected to your bank’s page to enter the security code that will be sent to you via SMS. If you have not received the security code, you should contact the bank that issued your card.
The personal information you provide (name, address, phone number, e-mail, bank card number) is confidential and not subject to disclosure. Your credit card information is transmitted only in encrypted form and is not stored on our Web server.
If the Robokassa payment system turns out to be inconvenient for you, please let us know your wishes by sending an email to sales@shinbrand.com and we will try to find a solution for you. If you would like to pay for your order using another method, please let us know by sending an email to sales@shinbrand.com indicating the payment option that would be convenient for you to pay for your order.
RETURN
If you require a refund, exchange or partial refund/exchange. Please notify us of your intention by sending an email to sales@shinbrand.com.
Products that were made to order and of proper quality cannot be returned. Only standard size items can be returned. Unfortunately, if the item was manufactured specifically for you according to your individual measurements and characteristics, returns are not possible.
In case you need to exchange an item for a different size or color, please notify us of your intention by sending an email to sales@shinbrand.com. We will need to confirm the availability of the item being replaced.
The terms of exchange and return directly depend on the time it takes from your address to our warehouse, so delivery times may vary. Please note that if the cost of the goods is more than $100, we recommend insuring the shipment since the online store is not responsible for the goods until they arrive at our warehouse. The online store is not responsible for loss or damage to goods during return delivery to our warehouse.
Once your return has arrived at our warehouse and has been inspected by our warehouse staff, we will send you an email confirming that we have received your returned item. After confirmation of the return, the funds will be returned to the bank card from which the payment was made.
Dear Customer, we would like to inform you that refunds may take up to 14 business days, depending on your bank.
Refunds for products will be issued in full, excluding shipping costs for your order.
In addition to the cost of return shipping, if you return the order in full, the shipping cost will also be reimbursed at the customer's expense.
If you require a different size, your purchase will be exchanged free of charge.
Dear customer, please note that the return of goods purchased in the online store is carried out at the expense of the buyer using any courier service (delivery to the door).
In addition to the cost of return shipping, if you return the order in full, the shipping cost will also be reimbursed at the customer's expense.
If you require a different size, your purchase will be exchanged free of charge.
Dear customer, please note that the return of goods purchased in the online store is carried out at the expense of the buyer using any courier service (delivery to the door).
If you require a refund, exchange or partial refund/exchange. Please notify us of your intention by sending an email to sales@shinbrand.com.
Products that were made to order and of proper quality cannot be returned. Only standard size items can be returned. Unfortunately, if the item was manufactured specifically for you according to your individual measurements and characteristics, returns are not possible.
In case you need to exchange an item for a different size or color, please notify us of your intention by sending an email to sales@shinbrand.com. We will need to confirm the availability of the item being replaced.
The terms of exchange and return directly depend on the time it takes from your address to our warehouse, so delivery times may vary. Please note that if the cost of the goods is more than $100, we recommend insuring the shipment since the online store is not responsible for the goods until they arrive at our warehouse. The online store is not responsible for loss or damage to goods during return delivery to our warehouse.
Once your return has arrived at our warehouse and has been inspected by our warehouse staff, we will send you an email confirming that we have received your returned item. After confirmation of the return, the funds will be returned to the bank card from which the payment was made.
Dear Customer, we would like to inform you that refunds may take up to 14 business days, depending on your bank.
Refunds for products will be issued in full, excluding shipping costs for your order.
In addition to the cost of return shipping, if you return the order in full, the shipping cost will also be reimbursed at the customer's expense.
If you require a different size, your purchase will be exchanged free of charge.
Dear customer, please note that the return of goods purchased in the online store is carried out at the expense of the buyer using any courier service (delivery to the door).
In addition to the cost of return shipping, if you return the order in full, the shipping cost will also be reimbursed at the customer's expense.
If you require a different size, your purchase will be exchanged free of charge.
Dear customer, please note that the return of goods purchased in the online store is carried out at the expense of the buyer using any courier service (delivery to the door).
DELIVERY
In addition to the cost of return shipping, if you return the order in full, the shipping cost will also be reimbursed at the customer's expense.
If you require a different size, your purchase will be exchanged free of charge.
Dear customer, please note that the return of goods purchased in the online store is carried out at the expense of the buyer using any courier service (delivery to the door).
In addition to the cost of return shipping, if you return the order in full, the shipping cost will also be reimbursed at the customer's expense.
If you require a different size, your purchase will be exchanged free of charge.
Dear customer, please note that the return of goods purchased in the online store is carried out at the expense of the buyer using any courier service (delivery to the door).
SHOWROOM
SEOUL SHOWROOM OFFICE
SEOUL, CHEONHO-DAERO 158-GIL 15-3
7 FLOOR, UNIT 701
MONDAY - FRIDAY: 12:00-19:00
(VISIT BY APPOINMENT ONLY)
PHONE: 010-5784-4353
SEOUL, CHEONHO-DAERO 158-GIL 15-3
7 FLOOR, UNIT 701
MONDAY - FRIDAY: 12:00-19:00
(VISIT BY APPOINMENT ONLY)
PHONE: 010-5784-4353
MOSCOW
PORT A SEASONS store
Four Seasons Hotel Moscow
Moscow, St. Okhotny Ryad 2, 2nd floor
Monday - Friday: 12:00-19:00
Phone: 7 (966) 338-33-03
KHABAROVSK
IKRA store
Khabarovsk, St. Muravyov-Amursky 3
Monday - Friday: 11:00-21:00
Phone: 7 (999) 088-54-88
PORT A SEASONS store
Four Seasons Hotel Moscow
Moscow, St. Okhotny Ryad 2, 2nd floor
Monday - Friday: 12:00-19:00
Phone: 7 (966) 338-33-03
KHABAROVSK
IKRA store
Khabarovsk, St. Muravyov-Amursky 3
Monday - Friday: 11:00-21:00
Phone: 7 (999) 088-54-88
COMO. store
Almaty, St. Abay Avenue 109B
Monday - Friday: 10:00-22:00
Phone: 8 (707) 922-22-17
Almaty, St. Abay Avenue 109B
Monday - Friday: 10:00-22:00
Phone: 8 (707) 922-22-17
the REVIEW store
Bishkek, St. Tokombaeva 21/3B
Monday - Friday: 12:00-20:00
Phone: 996 772 071 015
Bishkek, St. Tokombaeva 21/3B
Monday - Friday: 12:00-20:00
Phone: 996 772 071 015
VIA VENETTO store
Yerevan, Komitasi Avenue 20
Monday - Friday: 10:00-22:00
Yerevan, Komitasi Avenue 20
Monday - Friday: 10:00-22:00
SEOUL SHOWROOM OFFICE
SEOUL, CHEONHO-DAERO 158-GIL 15-3
7 FLOOR, UNIT 701
MONDAY - FRIDAY: 12:00-19:00
(VISIT BY APPOINMENT ONLY)
PHONE: 010-5784-4353
SEOUL, CHEONHO-DAERO 158-GIL 15-3
7 FLOOR, UNIT 701
MONDAY - FRIDAY: 12:00-19:00
(VISIT BY APPOINMENT ONLY)
PHONE: 010-5784-4353
MOSCOW
PORT A SEASONS store
Four Seasons Hotel Moscow
Moscow, St. Okhotny Ryad 2, 2nd floor
Monday - Friday: 12:00-19:00
Phone: 7 (966) 338-33-03
KHABAROVSK
IKRA store
Khabarovsk, St. Muravyov-Amursky 3
Monday - Friday: 11:00-21:00
Phone: 7 (999) 088-54-88
PORT A SEASONS store
Four Seasons Hotel Moscow
Moscow, St. Okhotny Ryad 2, 2nd floor
Monday - Friday: 12:00-19:00
Phone: 7 (966) 338-33-03
KHABAROVSK
IKRA store
Khabarovsk, St. Muravyov-Amursky 3
Monday - Friday: 11:00-21:00
Phone: 7 (999) 088-54-88
COMO. store
Almaty, St. Abay Avenue 109B
Monday - Friday: 10:00-22:00
Phone: 8 (707) 922-22-17
Almaty, St. Abay Avenue 109B
Monday - Friday: 10:00-22:00
Phone: 8 (707) 922-22-17
the REVIEW store
Bishkek, St. Tokombaeva 21/3B
Monday - Friday: 12:00-20:00
Phone: 996 772 071 015
Bishkek, St. Tokombaeva 21/3B
Monday - Friday: 12:00-20:00
Phone: 996 772 071 015
VIA VENETTO store
Yerevan, Komitasi Avenue 20
Monday - Friday: 10:00-22:00
Yerevan, Komitasi Avenue 20
Monday - Friday: 10:00-22:00